At Khalifa Al Shaer, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website khalifashaer.ae or contact us for our services.
1. Information We Collect
When you contact us, request a service, or submit an enquiry, we may collect information such as:
- Your name
- Phone or WhatsApp number
- Email address
- Service or property address
- Details of the required AC, HVAC, or appliance service
- Information you provide through calls, WhatsApp, email, or website forms
We may also automatically collect limited technical information such as your IP address, browser type, device information, and website usage data.
2. How We Use Your Information
We use your information to:
- Respond to your enquiries and requests
- Schedule and provide AC, HVAC, appliance repair, maintenance, and installation services
- Contact you regarding appointments and service requests
- Provide quotations and invoices
- Improve our website and services
- Maintain customer and service records
- Prevent fraud, misuse, and security issues
- Comply with applicable legal and regulatory requirements
We do not sell or rent your personal information to third parties.
3. WhatsApp and Third-Party Services
Our website may provide options to contact us through WhatsApp, telephone, email, or other third-party services.
When you use a third-party platform such as WhatsApp, your information may also be processed according to that platform’s own privacy policy and terms.
We may use third-party providers for website hosting, analytics, communications, payment processing, or other business operations where necessary.
4. Cookies
Our website may use cookies and similar technologies to improve website functionality, understand visitor activity, and improve our services.
You can manage or disable cookies through your browser settings. Some website features may not work properly if certain cookies are disabled.
5. Sharing of Information
We may share your information only when reasonably necessary to provide our services or operate our business, including with:
- Authorized employees and technicians
- Service providers and technology providers
- Payment and financial service providers, where applicable
- Professional advisers
- Government or law-enforcement authorities where required by law
We only share information that is reasonably necessary for the relevant purpose.
6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, meet legal or accounting requirements, and protect our legitimate business interests.
When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.
8. Your Privacy Rights
Subject to applicable law, you may have the right to request access to, correction of, or deletion of your personal information, or to raise concerns about how your information is processed.
To make a privacy-related request, please contact us using the details below. We may need to verify your identity before processing your request.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, or applicable legal requirements.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:
Khalifa Al Shaer
Mubarak Al Jafiah – Building – B Block, Office No. 2
45A Street, Al Karama
Dubai, United Arab Emirates
Phone: +971 56 564 4183
Website: khalifashaer.ae